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FREQUENTLY ASKED QUESTIONS
Simple Straight Forward Answers
What is the number 1 reason I should use Launchpad Legal Marketing?
We combine all essential functionality needed for your website and SEO. You do not have to keep track of your website builder/manager, hosting company… We are one company and a single point of contact for everything related to your website.
Are You Guys Good?
We’ve been in the industry for decades. All we do is Legal websites and SEO. Our client retention rate is close to 100%. We’ve had clients try others, but they all have come back. We still have every single client from year 1 as an active client.
Your website design is cheaper than most others....what gives?
We are not stricktly a website design firm. We build, host and manage websites as well as provide legal industry SEO. This means we don’t need to use your website as an excuse to cover our overhead. Further, many other companies put significant mark-up on websites. We want to provide the most value for each client.
I've seen hosting for as low as $20/month...What makes your "Managed WordPress" cost more?
Often times hosting that cheap is simply that…hosting. When you add on SSL certificates for encryption (an internet standard), malware and virus scanning, cloud back-ups and other features you will get well beyond that price.
Also, those hosting plans do not include daily manual review of your website. Aside from our daily cloud back-ups, included SSL certificates, full suite of premium software integrations and more…we also have a real person check the vitals of your website each and every day. They make sure that the back-ups ran and synced, that software is up to date as well as front-end functionality is in place.
While our plans are not the cheapest, it would be hard for you to find a package similar to what we provide, and if you do, it won’t be cheap.
What design features are not included?
Our model is not to exclude features, but rather provide as much as we can. If you have seen it out there on a website, we can likely configure it to your website.
What are the most common features you put into your websites?
Most websites get the following features: Google analytics tracking, link up to Google webmaster tools, contact forms, translation, back-up sync and more.
SEO Optimized...what does that mean?
Every page of your website is marked up and configured with SEO critical elements. This means that the indicating factors that Google looks for are included on your website. This includes title tags, meta descriptions, alt tags for images, H tags for content and more. Upon launch, each page is manually submitted to Google index.
From start to finish....How long until my website is live?
As a worst case scenario, we try to launch your new website within 30 days. Often times it is a lot sooner, but because we present and obtain approval from you each phase, it can run all the way to deadline to ensure you have the exact website you want.
My new website, the content, the pictures...Do I own it?
It is all yours. Everything we purchase is in an account we set up for you. This includes the design elements, pictures and anything else. Licenses are all in your name. We don’t pin you down with anything.
Why do you only design and publish on WordPress?
WordPress is probably the most powerful widely used website management platform. Aside from constant updates and feature additions, it has one of the largest support bases and feature availability. Even better for you, rather than using some proprietary software and limiting your website, you are always free to grow, change/modify and or take your website with you…and when you do, you will never have a problem finding someone to keep it going.
What is your "Website Assistant" feature?
Probably the best feature we have is our website assistant. You have a dedicated representative who will do virtually anything you need. This feature is great for website owners who like to publish blogs and articles. Your assistant is an email away. Just let them know what to publish, what to update, what to change and they’ll do it for you. No additional charge, but only included in our SEO Bundles Here.
Why are your SEO bundles so much cheaper than others?
We focus on small to medium sized firms. The resources needed to make positive improvements and obtain results are far less than those needed in major competitive geographies and practice areas.
Can't I purchase the BirdEye© service myself.
You sure can, but we not only handle the dashboard for you, but also include it in our SEO Bundles so you get so much more for your marketing spend.
How long until I see results?
One day, 6 months, anything in between. Every website, seo package and client demographic and target market is different. We stay vigilant and follow the course and our client’s love the results. From day one, we create a baseline report and every month you see a new report comparing movement. No long term contracts, no cancellation fees so you’re never stuck.
What if I already have a website?
No problem, we can either develop a brand new design to replace it, or depending on your current configuration, we can update and maximize the look of your current one. In some case you like your website and may be more suited for our Managed WordPress Service.
How often will my rate be increased?
We are a firm believer in easy pricing. That means your rate will NEVER be increased. As long as you’re a customer, your rate is the same.
How do you handle billing...when do I pay my bill?
All our payments are monthly recurring. Your invoice is automatically generated and debited from a credit or debit card of your choice once a month. Your first invoice starts on a pre-determined day, after your service has launched.
Is there a discount for multiple websites?
Yes there is. A lot of clients have multiple websites and want a custom bundle. For the most part, our SEO Bundles cover most needs, but we can develop a special rate for whatever you need.
What happens if I want to cancel services?
No problem, we know that depending on your business circumstances you may want to go a different direction. If you do, everything we have done for you is yours. This means the website, any blogs/articles we’ve created as well as all digital licenses associated with your website. As long as your term is over, we can help you transition in any way possible.
Why do you charge a setup fee? What is that for?
Typically this only applies to website builds. No ploy here, our setup fee goes directly to all the digital licenses for design elements, images, software purchases and more that go into your website. The good thing is that you own them all. We purchase them all in your name and the licenses are only used on your website.
Is your hosting as good as if I were to purchase it myself?
Our website hosting is not only fast and secure, it’s fully managed which means with us, you don’t have to even worry about it. If you purchased your own hosting you would have to manage it. We do all that for you in our flat rate. To get the most, consider a SEO Bundle which includes “Managed WordPress” and tons more.
Whats does "Daily Cloud Backups" mean?
When your asset (website) is digital, the best protection is backup, backup, backup. Unlike tangible assets, digital assets can revert to previous versions at any time, as long as it was backed-up. We clone your entire website 3 times everyday and send it to 3 separate cloud servers. If anything ever happens to your website, we can always revert back earlier in the day or beyond.
Are there website size limits...how big can my website be?
Simple answer, no limit. Most of our clients have websites less than 15 pages. We do however have some clients who see the value and return they get from blogging and have websites well over 500 pages. No matter where you land, we’ll host and manage it.
Are SSL certificates really included?
Yes, every website we build and host will get SSL encryption no additional charge. It’s pretty much the standard these days and gives your website that extra layer of security and a boost in search engine rankings.
How often do you update my websites software and security applications?
Our websites combine powerful security and performance software applications. These applications, like any other premium software, are updated regularly. We don’t simply batch update these but rather integrate the newest version of all applicable technology as soon as updates are available. This could be as seldom as once a month, or multiple times a week. No matter what, you have the most up to date applications on your website as possible.
What if I need help or support?
While we are not as large as the Big Box hosting companies, we are located in Southern California and our team are real people ready to help. Your website and features are setup that most clients never need it, but if you do, we are here to support.
Is there a "per ticket" fee for support or help?
NEVER…questions, changes, updates or support…no charge EVER.
What is your "Website Assistant" feature?
Probably the best feature we have is our website assistant. You have a dedicated representative who will do virtually anything you need. This feature is great for website owners who like to publish blogs and articles. Your assistant is an email away. Just let them know what to publish, what to update, what to change and they’ll do it for you. No additional charge. This feature is available in all our SEO Bundles.
What methods do you provide your support?
We make it as easy as possible for you. Shoot us an email, or call us up, we’ll get going right away, and wont go home until we’ve done everything we can to resolve your issue.